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Fussell, Susan R.
Cornell Faculty Member
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Positions
- Associate Professor, Communication (COMM), College of Agriculture and Life Sciences (CALS)
Dr. Susan Fussell's interests include computer-mediated communication, social computing, computer-supported cooperative work, and human-robot interaction. One of her major research projects focuses on understanding how people's cultural backgrounds influence computer-mediated communication. Another current project looks at how visualization tools affect communication during collaborative analysis tasks. She is also involved in a large collaborative project called StepGreen.org that aims to promote environmentally conscientious behavior through online social networks.
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Affiliations
other Cornell affiliations
Research
research overview
- Face-to-face and computer-mediated communication. Current projects focus on intercultural communication, leveraging the internet to promote pro-environmental behavior, communication and collaboration in hospital settings, human-robot interaction, and tools to improve collaboration among intelligence analysts
research activities
area(s) of concentration/expertise
keywords
- Collaborative work
- Computer-mediated communication
- Culture
- Human-robot interaction
- Interpersonal communication
- Sustainability
Publications
individual publications
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academic article
- Supporting intercultural collaboration with dynamic feedback systems: preliminary evidence from a creative design task . Proceedings of the 27th international conference extended abstracts on Human factors in computing systems. :3997-4002. 2009
- Anthropomorphic interactions with a software agent and a robot. Social Cognition. 28:169-181. 2008
- Multiple group coordination in complex and dynamic task environments: Interruptions, coping mechanisms, and technology recommendations. Journal of Management Information Systems. 25:107-133. 2008
- Predicting visual focus of attention from intention in remote collaborative tasks. IEEE Transactions on Multimedia. 10:1034-1045. 2008
- Conversational argumentation in decision-making: Differences across cultures and communication media. Discourse Processes. 44:113-139. 2007
- Negotiation and conflict in large scale collaboration: a preliminary field study. Cognition, Technology and Work. 9:171-176. 2007
- Gestures over video streams to support remote collaboration on physical tasks. Human-Computer Interaction. 19:273-309. 2004
- Language efficiency and visual technology: Minimizing collaborative effort with visual information. Journal of Language and Social Psychology. 23:491-517. 2004
- Visual copresence and conversational coordination [Commentary on Pickering & Garrod]. Behavior and Brain Sciences. 27:196-197. 2004
- Visual information as a conversational resource in collaborative physical tasks. Human-Computer Interaction. 18:13-49. 2003
- Social and cognitive processes in interpersonal communication: Implications for advanced telecommunications technologies. Human Factors. 37:228-250. 1995
- Coordination of knowledge in communication: Effects of speakers' assumptions about what others know. Journal of Personality and Social Psychology. 62:378-391. 1992
- Accuracy and bias in estimates of others' knowledge. European Journal of Social Psychology. 21:445-454. 1991
- Perspective-taking in communication: The determination of others' knowledge and referential language use. Social Cognition. 9:2-24. 1991
- The effects of intended audience on message production and comprehension: Reference in a common ground framework. Journal of Experimental Social Psychology. 25:203-219. 1989
- Understanding friends and strangers: The effects of audience design on message comprehension. European Journal of Social Psychology. 19:509-525. 1989
- Other-relatedness in language processing: Discussion and comments. Journal of Language and Social Psychology. 7:263-279. 1988
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book
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chapter
- Multicultural teams. Leadership in Science and Technology: A Reference Handbook. 2011
- Computer-mediated communication. Encyclopedia of Group Processes and Intergroup Relations. 2010
- What robots could teach us about perspective-taking. Expressing oneself/Expressing one’s self: A festschrift in honor of Robert M. Krauss. 91-104. 2009
- Culture and computer-mediated communication. Handbook of Computer-Mediated Communication. 901-916. 2008
- Approaches to authority in online disaster relief communities after Hurricane Katrina. Leadership at a Distance: Research in Technologically Supported Work. 2007
- Culture, computer-mediated communication, and survey interviewing. Envisioning the Survey Interview of the Future.. 2007
- Visual cues as evidence of others’ minds in collaborative physical tasks. Other Minds. 91-105. 2005
- Social psychology and human-computer interaction. Berkshire Encyclopedia of Human Computer Interaction, Volume 2. 639-647. 2004
- The verbal communication of emotion: Interdisciplinary perspectives: Introduction and overview. The verbal communication of emotion: Interdisciplinary perspectives. 2002
- Understanding effects of proximity on collaboration: Implications for technologies to support remote collaborative work. Distributed work. 137-162. 2002
- Figurative language in descriptions of emotional states. Social and cognitive approaches to interpersonal communication. 1998
- Social and cognitive approaches to interpersonal communication: Introduction and overview. Social and cognitive approaches to interpersonal communication. 1998
- Social psychological approaches to the study of communication. Social psychology: Handbook of basic principles. 655-701. 1996
- Coordination of perspective in dialogue: Intrapersonal and interpersonal processes. Mutualities in dialogue. 1995
- Implementing architectural designs: On the carpentry of intersubjectivity. The dialogical alternative: Towards a theory of language and mind. 1992
- Constructing shared communicative environments. Perspectives on socially shared cognition. 1991
- Mutual knowledge and communicative effectiveness. Intellectual teamwork: Social and technological foundations of cooperative work. 1990
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conference paper
- Do you see that I see? Effects of perceived visibility on awareness checking behavior. . Proceedings of the ACM Conference on Human-Computer Interaction (CHI 2012). 1765-1774. 2012
- How did you feel during our conversation? Retrospective analysis of intercultural and same-culture Instant Messaging conversations.. Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW 2012). 117-126. 2012
- Culture or fluency? Unpacking interactions between culture and communication medium. Proceedings of CHI 2011. 1137-1140. 2011
- From diversity to creativity: Stimulating group brainstorming with cultural differences and conversationally-retrieved pictures. Proceedings of CSCW 2011. 265-274. 2011
- Architecture and information technology as factors in surgical suite information sharing and coordination. Proceedings of the 2010 ACM International Health Informatics Symposium (IHI 2010).. 265-274. 2010
- Groups in groups: Conversational similarity in online multicultural multiparty brainstorming. . Proceedings of the ACM Conference on Computer-Supported Collaborative Work (CSCW 2010). 2010
- Idea expander: supporting group brainstorming with conversationally triggered visual thinking stimuli. Proceedings of the 2010 ACM conference on Computer supported cooperative work. 103-106. 2010
- Pitfalls of information access with visualizations in remote collaborative analysis. . Proceedings of the ACM Conference on Computer-Supported Collaborative Work (CSCW 2010). 2010
- StepGreen.org: Increasing energy saving behaviors via social networks. Proceedings of the International Conference on Weblogs and Social Media (ICWSM 2010). . Proceedings of the International Conference on Weblogs and Social Media (ICWSM 2010).. 2010
- Supporting coordination in surgical suites: Physical aspects of common information spaces. . Proceedings of the ACM CHI Conference on Human Computer Interaction (CHI 2010). 2010
- What’s it worth to you? The costs and affordances of CMC tools to Asian and American users. . Proceedings of the ACM Conference on Computer-Supported Collaborative Work (CSCW 2010). 2010
- Bridging the gap: Discovering mental models in globally collaborative contexts. Proceedings of the ACM International Workshop on Intercultural Collaboration (IWIC 2009). 101-110. 2009
- Cultural difference and adaptation of communication styles in computer-mediated group brainstorming. Proceedings of CHI 2009. 669-678. 2009
- Do visualizations improve synchronous remote collaboration?. Proceedings of the ACM Conference on Human Computer interaction (CHI 2008). 1227-1236. 2008
- How people anthropomorphize robots.. Proceedings of the ACM Conference on Human Robot interaction (HRI 2008). 145-152. 2008
- IM Waiting: Timing and responsiveness in semi-synchronous communication. Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW 2008). 285-294. 2008
- “Where did we turn wrong?” Unpacking the effects of culture and technology on attributions of team performance. Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW 2008). 383-391. 2008
- Comparing a computer agent with a humanoid robot. Proceedings of Human-Robot Interaction 2007. 145-152. 2007
- Connected giving: Ordinary people coordinating disaster relief on the Internet. Proceedings of HICSS 2007. 2007
- Does culture interact with media richness? The effects of audio vs. video conferencing on Chinese and American dyads. Proceedings of HICSS 2007. 2007
- Exploring adaptive dialogue based on a robot’s awareness of human gaze and task progress. Proceedings of Human-Robot Interaction 2007. 247-254. 2007
- Juggling work among multiple projects and partners. Proceedings of HICSS 2007. 2007
- Leveraging social networks to motivate individuals to reduce their ecological footprints. Proceedings of HICSS 2007. 2007
- Supporting large-scale collaboration in critical environments. Proceedings of HICSS 2007. 2007
- Combining audio and video to predict helpers’ focus of attention in multiparty remote collaboration on physical tasks. Proceedings of ICMI 2006. 217-224. 2006
- Cultural differences in the use of instant messaging in Asia and North America. Proceedings of CSCW 2006. 525-528. 2006
- Effects of adaptive robot dialogue in information exchange and social relations. Proceedings of HRI 2006. 126-133. 2006
- The impact of delayed visual feedback on collaborative performance. Proceedings of CHI 2006. 1303-1312. 2006
- Using linguistic features to measure presence in computer-mediated communication. CHI 2006 Notes. 913-916. 2006
- Analyzing and predicting focus of attention in remote collaborative tasks. ICMI 2005. 116-123. 2005
- Effects of task properties, partner actions, and message content on eye gaze patterns in a collaborative physical task. Proceedings of CHI 2005. 231-140. 2005
- Modeling of work coordination and workarounds in a shock trauma medical context. CHI 2005 Late Breaking Results. 1561-1564. 2005
- Project View IM: A tool for juggling multiple projects and teams. CHI 2005 Late Breaking Results. 1773-1776. 2005
- The book as user interface: Lowering the entry cost to email for elders. CHI 2005 Late Breaking Results. 1331-1334. 2005
- Understanding email use: Predicting action on a message. Proceedings of CHI 2005. 691-700. 2005
- Action as language in a shared visual space. Proceedings of CHI 2004. 487-496. 2004
- Effects of Instant Messaging on the management of multiple projects. Proceedings of CHI 2004. 191-198. 2004
- Learning to navigate web forms. Workshop on Information on the Web (IIWEB-2004), Toronto, Canada. 27-32. 2004
- Persistence matters: Making the most of chat in tightly-coupled work. Proceedings of CHI 2004. 431-438. 2004
- Taking it out of context: Collaborating within and across cultures in face-to-face settings and via instant messaging. Proceedings of CSCW 2004. 604-613. 2004
- Text analysis as a tool for analyzing conversation in online support groups. CHI 2004 Late Breaking Results. 1485-1488. 2004
- Assessing the value of a cursor pointing device for remote collaboration on physical tasks. CHI 03 Extended Abstracts. 788-789. 2003
- DOVE: Drawing over Video Environment. . Multimedia 2003 Demonstrations. 100-101. 2003
- Effects of head-mounted and scene-oriented video systems on remote collaboration on physical tasks. Proceedings of CHI 2003. 513-520. 2003
- Gestural communication over video stream: Supporting multimodal interaction for remote collaborative physical tasks. ICMI 2003 Proceedings of the 5th International Conference on Multimodal Interfaces. 242-249. 2003
- Where do helpers look? Gaze targets during collaborative physical tasks. CHI 03 Extended Abstracts. 768-769. 2003
- Accessing multi-modal information on cell phones while sitting and driving. Proceedings of the Human Factors and Ergonomics Society. 2002
- The use of visual information in shared visual spaces: Informing the development of virtual co-presence. Proceedings of CSCW 2002. 31-40. 2002
- Coordination of communication: Effects of shared visual context on collaborative work. Proceedings of CSCW 2000. 21-30. 2000
- Coordination, overload and team performance: Effects of team communication strategies. Proceedings of CSCW 1998. 275-284. 1998
- Using Isovist views to study placement of large displays in natural settings 2007
speaker at Cornell event
Teaching
teaching overview
- Theories of communication and research methods in communication, particularly as these apply to to computer-mediated communication and social computing
teaching activities
- COMM-4450: Computer-Mediated Communication - Spring 2013
- COMM-6450: Computer-Mediated Communication - Spring 2013
- COMM-7970: Graduate Independent Study - Spring 2013
- COMM-7980: Communication Teaching Laboratory - Spring 2013
- COMM-7990: Graduate Research - Spring 2013
- INFO-4450: Computer-Mediated Communication - Spring 2013
- INFO-4900: Independent Reading and Research - Spring 2013
- INFO-4910: Teaching in Information Science, Systems, and Technology - Spring 2013
- INFO-5900: Independent Research - Spring 2013
- INFO-6450: Computer-Mediated Communication - Spring 2013
- INFO-7900: Independent Research - Spring 2013
- INFO-9900: Thesis Research - Spring 2013
- COMM-6310: Behavior and Information Technology - Fall 2012
- COMM-6800: Studies in Communication - Fall 2012
- COMM-7970: Graduate Independent Study - Fall 2012
- COMM-7980: Communication Teaching Laboratory - Fall 2012
- COMM-7990: Graduate Research - Fall 2012
- COMM-8900: Master's-Level Thesis Research - Fall 2012
- COMM-9900: Doctoral-Level Dissertation Research - Fall 2012
- INFO-4900: Independent Reading and Research - Fall 2012
- INFO-5900: Independent Research - Fall 2012
- INFO-6310: Behavior and Information Technology - Fall 2012
- INFO-7900: Independent Research - Fall 2012
- INFO-9900: Thesis Research - Fall 2012
- COMM-7970: Graduate Independent Study - Spring 2012
- COMM-7980: Communication Teaching Laboratory - Spring 2012
- COMM-7990: Graduate Research - Spring 2012
- INFO-4900: Independent Reading and Research - Spring 2012
- INFO-4910: Teaching in Information Science, Systems, and Technology - Spring 2012
- INFO-5900: Independent Research - Spring 2012
- INFO-7900: Independent Research - Spring 2012
- INFO-9900: Thesis Research - Spring 2012
- COMM-6800: Studies in Communication - Fall 2011
- COMM-7970: Graduate Independent Study - Fall 2011
- COMM-7980: Communication Teaching Laboratory - Fall 2011
- COMM-7990: Graduate Research - Fall 2011
- COMM-8900: Master's-Level Thesis Research - Fall 2011
- COMM-9900: Doctoral-Level Dissertation Research - Fall 2011
- INFO-4900: Independent Reading and Research - Fall 2011
- INFO-5900: Independent Research - Fall 2011
- INFO-7900: Independent Research - Fall 2011
- INFO-9900: Thesis Research - Fall 2011
Service
outreach overview
- Helping people make better choices about use of natural resources through our website, www.stepgreen.org
service to the profession
- Society for Text and Discourse, International Association for Language and Social Psychology Member 1998 -
- Association for Computing Machinery Member 1997 -
- American Psychological Society Member 1995 -
- Psychonomic Society Member 1995 -
- Society for Personality and Social Psychology Member 1995 -
- American Psychological Association Member 1990 -
- HCI P&T Class
- ACM Conference on Computer Supported Collaborative Work (CSCW 2011) Panels Chair 2010 - 2011
- AI-SPER-0203DF692AB00010827 Subcommittee Chair 2009 - 2010
- ACM Conference on Computer Supported Collaborative Work (CSCW 2010) Committee Member 2009 - 2010
- ACM International Conference on Intercultural Collaboration (ICIC 2010)) Doctoral Workshop Chair 2009 - 2010
- AI-SPER-0203DF692AB00010828 Committee Member 2008 - 2009
- AI-SPER-0203DF692AB00010829 Conference-Related 2008 - 2009
- AI-SPER-0203DF692AB0001082B Conference Co-Chair and Local Arrangements Chair 2008 - 2009
- Graduate Admissions Committee, HCII, Carnegie Mellon University Chairperson 2008
- AI-SPER-0203DF692AB00010826 Chairperson 2006 - 2008
- Graduate Admissions Committee, HCII, Carnegie Mellon University Member 2005 - 2008
- AI-SPER-0203DF692AB0001082B Chairperson 2006 - 2007
- Faculty Senate, Carnegie Mellon University Member 2005 - 2007
- AI-SPER-0203DF692AB0001089F Conference Co-Chair 2007
- AI-SPER-0203DF692AB000108CA Conference Co-Chair 2006
- Research Experiences for Undergraduates Mentor 1999
reviewer or editor for
Background
education and training
- Ph.D. in Social Psychology, Columbia University 1990
- Columbia University 1986
- M.A. in Social Psychology, Columbia University 1983
- B.S. in Psychology, Sociology, Tufts University 1981
Other
college
- CALS
research keyword
- Collaborative work
- Computer-mediated communication
- Culture
- Human-robot interaction
- Interpersonal communication
- Sustainability
name prefix
- Professor